Hook-Eze Pty Ltd Privacy Policy

PRIVACY STATEMENT

Hook-Eze is operated by people who understand the need for privacy and we are committed to preserving the privacy of all those who choose to use this website.

This website collects three types of information.

  1. This website collects the usual information about its users that is exchanged between a website and the computers of the people who are visiting the site. This information does not identify anyone as a particular individual but provides us with important data that enables us to make this site more user-friendly for our customers.

That non-identifying information is not exchanged with anyone.

  1. People who choose to purchase items from Hook-Eze are required to provide personal identifying information including their name and address and that information is used to ship the goods you order and is retained in our office records.

That information is not shared with anyone.

  1. People who choose to purchase items from Hook-Eze are also required to provide payment information such as their credit card number and associated details but that information is requested by PayPal – the company that provides the billing solutions for Hook-Eze.

That information is provided by purchasers direct to PayPal, or any other payment providers, and does not pass through the Hook-Eze site. The only personal information that PayPal passes back to Hook-Eze are sufficient details to confirm that payment has been made.

At no time does Hook-Eze ask for or receive any information regarding your credit card details.

For details of PayPal’s Privacy Policy you should follow the link to PayPal.

If you choose to sign up for our occasional newsletter then all we require is your name and email address and that is not shared with anyone.

If you choose to use the Contact Form on the website the information you provide is used to help us understand how we can help you and will be retained as part of our office records but will not be shared with any third party unless you request us to do so.

If you choose to contact Hook-Eze about any matter, whether it be by phone, email or mail the contact details that you provide will be retained in our office records but will not be shared with a third party unless you request us to do so.

This Privacy Policy acknowledges the laws of Australia and America and does not claim an exemption in any way from those laws.

For further enquiries about our Privacy Policy please contact our Privacy Officer at Hook-Eze Pty Ltd, Ipswich, Queensland 4305, Australia or email shop@hookeze.com.au

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, shipping address, phone number and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about and work with your location, your browser and operating system. 

Email marketing (if applicable): We may use your contact details to send you emails about our store, new products, special offers and other updates. These types of emails will generally provide an opportunity for you to ‘opt out’ for future contacts of this nature.

 

SECTION 2 – CONSENT

“How do you get my consent?”

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

“How do I withdraw my consent?”

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@hookeze.com.au or by mailing us at:

Hook-Eze Pty Ltd,   PO Box 2039, North Ipswich Queensland, 4305, Australia

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – Hook-Eze uses PayPal & Stripe

Our store uses PayPal & Stripe to provide the security for all credit card payments when we sell our products and services to you.

Your data is stored through PayPal and Stripes data storage, databases and the general application. They store your data on a secure server behind a firewall.

Payment/s:

If you choose a direct payment gateway to complete your purchase, then PayPal & Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read PayPal and Stripe’s Terms of Service.

 

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in, or have facilities that are located at/within, a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

SECTION 6 – LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:  Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

 

SECTION 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 8 – COOKIES

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

 

SECTION 9 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at shop@hookeze.com.au or by mail at:

Hook-Eze Pty Ltd, [Re: Privacy Compliance Officer]  PO Box 2039 North Ipswich Queensland AU 4305